Customer Testimonials
Worst dealership. Buy an 80k vehicle. Have 2 warranty concerns at less than 7k miles. Ask for a loaner and told you will have to pay for it. I am under factory warranty with Toyota. It does not matter what location it is purchased from. No one will return phone calls. Poor customer service.
Buyer beware unless you don’t mind poor service and not receiving return calls. Worst customer service in all my years!
First Team Toyota is the company you keep—for life. No, they’re not intrusive. They just care. Our sales associate, Oscar Smalls, has experience in, and strong knowledge of, various aspects of the automotive industry. That's why we think he's top-notch!
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Oscar didn’t know he was going to have a big challenge recently with customers unused to the innovative technology in today's cars. Why? Because he approaches every customer and every related situation with his refreshingly big smile, enthusiasm, and great expertise. He likes his job. In turn, we feel as if we’re with ... Read More DealerRater - Sep 26, 2024
Monte Sanford was a tremendous help to me by explaining and demonstrating how to unlock the "kiddie lock" feature on the rear passenger doors of my 2018 Toyota Corolla. I was ready to drop the car off for "Early Bird" service and be without my vehicle for several days...he came out and showed me how to solve the problem and I was back on the road in 15 minutes!! That is great teamwork between sales and service! Thank you Monte!!!
Thanks so much Miranda for keeping me informed and my vehicle. Great service! Keep up the great costumer service.
Thank you Miranda for being so kind and helpful. You have the best attitude! Thank you for taking such good care of my vehicles. Thank you Misty
If l could give a lower rating l would. It took a day and a half to diagnose a problem after l told them what the issue was at drop off. They gave a $3400 estimate to replace the torque converter. This issue should fall under the life time drive train warranty. They submitted the claim and a week later and still haven’t heard a peep from the service department. Took the truck home and changed the transmission fluid which by the way they claim is life time transmission fluid. Fixed the problem for 70 bucks. Definitely won’t be purchasing ... Read More DealerRater - Mar 6, 2024
Outstanding service! David Reese provided the best service I have ever experienced. I would consider him as a valuable asset for First Team Toyota. He truly knows how to treat a customer so they will want to keep coming back.
The dealership was good and helped me get into my car. What I do not care for is the FORCED services when you try to use the free oil change for life program! It is ridiculous to pay a minimum of $55 to have a cabin air filter changed in a car. The filter may cost at most $20 and take all of 5 minutes on the outside to install! Does that mean the techs are making $420/hour? Very much taking advantage of what could be a good thing and keep customer loyalty.
We don't know what Toyota Service Advisor Russ Pena is taking. But we do know what he's psyched up with! He's surrounded by motivational signs hanging everywhere, like "First Team Forever" or "FIRST TEAM FOREVER: You First," and he takes YOU First very seriously.
How do we know? Many examples, but here's one: We had gotten our headlights cleaned before by reputable companies, even two car wash companies, but nothing worked. Replacing the headlight assembly, another option, would have been so expensive.
Russ said he had to see our car before he ... Read More DealerRater - Feb 10, 2024
First Team Toyota is the only Toyota dealership near me or I would never ever use them. Since this last visit for a simple oil, I now have a 5 or 6 inch oil spot on my driveway and a skid plate covered in oil. They are the worst !!!
Worst experience ever bought my truck there and have been treated like garbage ever since the service sucks from the time you pull in the garage til the time you leave.
Josh was great! From the moment he greeted us outside to walking with us after the purchase of our new Mazda, he made the process so easy. He was AWESOME!!! THANKS JOSH!!!
Multiple very bad experiences. Rude reception staff, very long wait time for repairs and damage to my vehicle. I have the white leather interior and on the first visit the worker had a pen in her pocket when she drove the truck leaving an ink mark on the console. The second and third times in the dealership, they failed to use any protection for the inside of the car which lead to grease on my seats, the console and the driver side door. Even though I get free oil changes for the life of the car, I am scheduled to ... Read More DealerRater - Aug 10, 2023
They “fixed” a warrant issue, then they did not put my car back together causing the front end to almost split, causing to replace two rims, two tires, 2 hub bearing units. A year later hub bearing is going bad again, the part is on national back order and the only part available is aftermarket. They won’t pay for the aftermarket part. They will break your vehicle then make you pay for their mistakes. GO TO PRIORITY!!!!!
Timothy Martin did a phenomenal job throughout the purchase/delivery process. Tim communicated regularly with us, providing updates as our 2023 Highlander was built. Tim ensured we were updated on the build status and shipping (by rail from Princeton Indiana and by ground). Once the Highlander arrived, he got ahead of the paperwork to ensure we didn't lose time at the dealership and walked us through all the features/operations. After the sale/delivery, he followed up to ensure our floor mats were delivered. He even helped install the floor mats. If you've made your decision to purchase at ... Read More DealerRater - Dec 27, 2022
This was thee easiest, best deal ever! I love my new Corolla! Thanks to Nick Vendt and the team!
Scott Gallgher is the greatest I am so thankful for him and the rest of the staff
I would like to acknowledge Kyle Hearld ONCE AGAIN for his outstanding work! I brought in my Corolla for regular maintenance - as it has over 190K miles on it and is still going strong, Kyle noticed that my break light and cabin filter needed to be changed and that I had probably been driving around with a burnt out break light for a little while now. It’s little details like this that make that all the difference!! I will continue my service with First Team Toyota because of Kyle and his stupendous service and attention to detail. It ... Read More DealerRater - Mar 27, 2022
Worked with Anton Smith he is the best! He took the time to explain everything and to me make sure we were comfortable !
Nick Vendt is courteous, knowledgeable, friendly and really listens. He helped my daughter find her perfect car. Numerous friends have highly recommended him and been very satisfied with his work. He is the 1st person I will go to when I need a new car, which may be very soon!!
Miranda Godfrey has always been courteous, professional, and always very helpful in explaining everything. Great employee!!
I had purchase my vehicle in June 2021 and I received one key. I was contacted today that they had found my other key. I was shocked they contacted me. That’s what I call good customer service.
The GM Nick Vendt tried to fight me at the dealership, make sure you stretch before you go.
Kyle Hearld is a phenomenal technician!! He took car of both cars I’ve had and every time has been nothing but perfect. He takes the extra steps to make sure I am comfortable with the service and makes sure I am aware of every step of the way. The service is not only fast but efficient. Both my cars still run like new because of him, one of them being a 2006 Corolla with 189K Miles! I am very grateful for all the time and work he puts into taking care of me and my vehicles!!
I can't say enough good things about Katie L. Excellent customer service was provided to me. She is knowledgeable about the product, pleasant, and concerned about her clients, making her a pleasure to do business with!
We bought our 2018 Tacoma at First Team and have always has great service, except this one time. On May 20th, my wife brought our vehicle in because of slow leak in a tire. Service pumped up the tire, and told my wife the tires were getting close to needing replacement (this was no surprise as they have 55K miles on them). We had a previously scheduled appointment on May 25 for an oil change, and by that date, the same tire had lost about 10PSI, so I asked First Team to find the source of the leak during that oil change ... Read More DealerRater - Jun 12, 2021
Last Team service Dept. Let me know after 1.5 hours no lifts were available for a scheduled oil change, new 2020 Tacoma, but they would get to me. George Haley
this is an update after talking with general manger in Novemer2020 this matter was resolved on January 5 2021 with a full refund thank you
Buyers beware!! We recently stopped by to browse new models. We were nit driving the vehicle we were considering to trade (19 Pilot Elite). We looked at the the 21 Highlander Platinum Hybrid AWD. (Which we ultimatwly bought) Our concern whwn looking at it was the space in the third row. It looked tight. But we were assured the redesigned model actually had more space than our Pilot. Without it there to compare and the kids not with us to test, we took their word. After all, they should be the experts, right? Wrong!! They knowingly lied to us about the space. ... Read More DealerRater - Dec 26, 2020
Two weeks ago I priced a vehicle and that was it. Said I wasn't interested. Since then I receive daily calls, tests, and emails from Caitlin White. I've opted out, been nice, and multiple times said I am not interested. She is the most annoying Sales rep I have ever dealt with.
Beware the unadvertised $100 diagnostic fee! While not an uncommon fee, this is the first shop I've ever worked with who didn't advertise it, didn't mention it during scheduling, and didn't mention it when discussing service with service tech. When I suggested they not charge me if they didn't communicate properly I was threatened with a lien on my vehicle. There are other shops who do the same work and in a more professional manner.
Tommy is awesome would recommend all my friends to see him if you are looking for a new car I was well taken care of.
Tommy Hancock Best salesman I have ever worked with. As a retired law enforcement officer and veteran I value service and attention to detail, an I received that plus more while at first team Toyota. Tommy made me feel like family. He helped me pick an amazing car for my daughter and even took the time to help me surprise her. I have NEVER been treated so well at a dealer before. I recommend, no I request you give him opportunity to put your family in a good quality vehicle. Brian
By far, Tommy Hancock has been the best car salesman I have ever dealt with. He is very knowledgeable and straight forward. In a business where honesty is hard to find, Tommy is certainly an exception and does not attempt to mislead you. He went above and beyond from beginning to end. If you are in the market for a vehicle, go see Tommy! Even if you do not want a Toyota, he can help you get the vehicle you want. You will not be disappointed! We would never think of buying a vehicle from anyone else going forward.
Came in to look at Toyota 4Runners and Tommy was amazing! He listened to what we were looking for and helped us find the best deal on the best car for us. Great experience!
I got to the dealership and the truck i was looking at was already parked out front, ready for a test drive. Went inside with Tommy where he eagerly handed over the keys and I took her around the block. Tommy was a great sales representative, very knowledgeable about the market and we came to a deal very quickly. He helped me get a good loan with a low interest rate being that im a first time buyer. Thanks Tommy! Your help did not go unnoticed!
Let me start off by saying that as soon as I got out of my car I knew I was in the right place. Tommy was outside to greet me before I even hit the door. It was cold, rainy and of course this Covid-19 Advisory is in effect, but that didn't stop him! He complied with all the advisory rules and so did the dealership. Tommy made magic happen and so did his colleague Shlomo, the finance manager who who finalized my deal. I told Tommy exactly what I wanted, and he made sure I left with that. ... Read More DealerRater - Mar 27, 2020
Sherron Bent is a first class representative of First Team Toyota. He greeted me immediately at the door and guided me in a genuinely friendly and informative manner throughout my experience purchasing my 2018 Nissan Rogue. Sherron thoroughly answered all of my questions with interest and patience, and seemed sincerely focused on helping me to secure a vehicle that met my needs and hopes, alike. In what could have, easily, been a frustrating or nerve wracking endeavor, Sherron's knowledgeable accompaniment on this vehicle purchasing adventure was a reassuring comfort and relief. I highly recommend, to anyone in the market for ... Read More DealerRater - Mar 16, 2020
Sherron Bent was the first to meet me on the lot. He was extremely professional and listened to me explain my situation and what I was looking for in a vehicle. Based on my needs he showed me several trucks. There was no pressure to purchase only concern for helping me find the right vehicle. He is an outstanding salesman with the highest moral character. If you are looking for a new or used vehicle he is the man to see.
Sherron Bent is a 5 star salesperson. He is extremely accommodating and everything you want in a salesperson. I highly recommend Sherron if you’re looking for a great experience!
I had an amazing experience buying my vehicle from Nick Vendt. He understood my budget and worked with me to stay within my requirements. Everyone at the dealership were so friendly and professional, making me feel “right at home.” I will definitely be coming back to purchase my next vehicle from this store.
Sherron Bent was a pleasure to work with when trading in my lease for a newer Highlander model. Very knowledgeable and friendly associate to work with and made for a smooth no hassle experience. Was in and out with a new vehicle same day. Talk about efficiency! Would certainly recommend to a friend!
Had a great experience working with Tommy and Nick. Outstanding customer service and explained every step of the way. Would recommend 100% to purchase your next vehicle from First Team Toyota.
I had First Team in Chesapeake VA do the frame replacement safety recall. Neil McClanan the Service Manager and Alex the mechanic did an outstanding job for me. Neil keep me informed throughout the process. He was very pleasant to work with and made me feel that my satisfaction was his top priority. Alex was over-the-top on making sure everything was done correctly. He double checked all of his work and fine tuned things that did not meet his liking. A big thank you to both of them. Truly a great Service experience.
The job spanned seven weeks from time ... Read More DealerRater - Mar 4, 2020
The sales people like everywhere else, the same behavior. I had no problem with the sales person, but the appraisal manager had no people skills. I was insulted by his very low offer for my car. My car had only 55k and he offered me $1.500. No people skills. Sorry for the dealership to have someone like that on that position. Myself, my family and my friends will never purchase anything from that dealership.
I worked with Tommy Hancock. He made me feel very comfortable as well as the rest of the staff. Presented me with all my options without making me feel pressured. This is the second vehicle I’ve purchased from this dealer. I highly recommend.
I walked in picked my car and paid cash for it. This dealer didn’t even call XM for me and transfer my services. The sales person even argued with me that it was not necessary to do that. Therefore I paid 2 bills. There is nothing good much less exceptional about this dealership. Service dept is lax and a real nightmare. It’s manager doesn’t even know what is going on. Will be selling this car soon but I will never ever buy another car from First Team again!!
Easiest car purchase ever made! Mike McCoy worked with me until I found the Tacoma I wanted. He was pleasant, informed and made the process go as smoothly as possible.
I would never purchase or recommend anyone purchase a vehicle from First Team Toyota. Every time I have taken my vehicle in for any type of car inspection/repair, when I get it back I am presented with a new problem that I DIDN'T have prior to taking it in for service. The worst part is that the service rep doesn't returned my calls, acted as if my concern for my proper car repair was aggravating him, and communicated to me with a negative attitude. When we did communicate I remained courteous and polite but in return I ... Read More DealerRater - Aug 7, 2019
In dealing with First Team dealerships twice,I've learned not to deal with them at all.The first time I tried to buy a car (a used Mustang) from them at their First Team Honda dealership,they raised the price by $2000 between the test drive and when I got back home to consider the deal.They denied the price rise,and pestered for 3 months for me to buy the car at the higher price.Not very likely.Recently,we test drove a dodge ram truck at First Team Toyota and found that it fit our needs perfectly.We told ... Read More DealerRater - May 2, 2019
This dealership promised me a feature that was not present on a vehicle to get me in the door. They did not provide a Carfax and I later discovered the vehicle was involved in a previous accident. It also smells like smoke and the odor will not go away. I’ve asked them for assistance in finding a new vehicle and they refuse to respond to emails and phone calls. They also have no return policy on vehicles. Be cautious in dealing with them…..
Dan Toner was very professional and dedicated to making sure not only was I getting what I desired, but also what I could afford. Great customer service around the board. I'm so glad God led me to "First Team Toyota."
Took my car to get an oil change. Get in my car and the check engine light, VCS light and my Track light was in. Don’t know much about cars but I do know that those lights should not be on after an oil change. After driving half way home and having to take my car back to the dealership twice. I’m very unhappy and my whole morning spent driving back and forth. Been coming here for years. Will not be coming back
We just bought our 2017 Camry and couldn’t be happier. Dan was very nice and answered all our questions. He was not pushy or over bearing. He made the experience easy and more enjoyable than we expected.
Great service. Friendly atmosphere. Great prices. Excellent cars. I love the perks you get with the car. They work with you to make sure you get the best deal
When you visit see Glen Askew great person to work with. He made the car buying experience the easiest it’s ever been for us
11 Years ago I shopped at First Team Toyota Dealership in Chesapeake, they were so interested in talking to my husband, that they lost the sale. Not realizing that in todays society many women earn a great deal more than the man and have more buying power and better credit scores, their team got caught up in their typical sales tactics, that they didn't realize who had the bankroll. That same day, 11 years ago I went to a dealership in Hampton and purchased the same Avalon that I test drove in Chesapeake from a new salesman that was new to ... Read More DealerRater - Nov 10, 2017
Towed a Toyota truck here with a leaking brake line. They said they couldn't fix it. Tried to sell me a new truck. Toyota dealership very disappointing
I bought the 4Runner from them while I was transitioning from overseas. They met my specific requests (i.e., color, type, model, etc.) with no hassle and at no time did they attempt to sway my decision, but instead insisted they would find the exact match...They did!
My title should be their names. We went there wanting to buy a truck and when we went to this dealership they did not have the truck we wanted. They begged and pleaded for us to sign a contract on a truck that wasn't even there yet. When the truck finally did arrive, they wanted us to put a deposit on the truck to "hold" it. We were told that the check would not be deposited. We found a better deal and bought a truck elsewhere (you go, Charlie!!). Needless to say ,the dealership was mad and ... Read More DealerRater - Jul 4, 2015
I entered this dealership with the intention of buying a used Ford F-150. The dealer was very nice but was supposed to follow up with me on a Ford F-150 Lariat that just came in. After shopping around my husband and I were pretty much sold on the one on their lot. I finally had to follow up with them because I never heard back and in the process of texting the guy that we were dealing with I caught him in a lie. As of right now he has still left me hanging. This would have been an easy ... Read More DealerRater - Aug 30, 2014
Chris was great! He made this stressful car-buying experience a delight. He was busy with other customers when I arrived on the lot, but that did not prevent him from greeting me and finding out what my needs were. I felt he made each customer he was working with feel significant and special. Not to mention it was less than forty-five minutes before closing time when I arrived, never once did he rush me or appear to be impatient or frustrated with my indecisiveness. I was not satisfied with the first couple of vehicles I test drove, and Chris encouraged ... Read More DealerRater - Sep 29, 2013
Great experience. Bartley was the salesman that I dealt with during my visit. He was very easy going and personable. He was all around GREAT to work with. I will defiantly be back to see Bartley for future vehicle purchases. I recommend that you go to first team Toyota and ask for Bartley.
Awesome purchasing experience! This was my 1st time purchasing a new car, but it was the smoothest car purchase ever in history! Thanks also Tommy Brady for your help with setting up my Entune, even though you weren't my salesperson. You rock & you all put the "T" in team. I promise to send you guys lunch or send you to lunch soon! Blessings to you all.
After purchasing a vehicle from another dealership, I was filling out a customer satisfaction survey for Toyota. I forgot the salesman's name I was dissatisfied with at First Team (Mr. Chris Demarr) and called to get his name from the receptionist. I described him and the receptionist forwarded the call to Mr. Demarr. I hung up after partially hearing his name. I then called the receptionist to verify his name ensuring it was spelled correctly. I then received a call from Mr. Demarr. I told him my name and asked him not to contact my home again. He called ... Read More DealerRater - Jan 4, 2013
Hampton Roads is filled with car dealerships and in my life I have bought from several from Hall to Phillips Mercedes. Our experience went beyond excellent with First Team Toyota. They are consummate professionals and incredibly easy to work with. Their inventory is outstanding and their pricing is clear, fair, and easy to understand. We bought two vehicles from them in the same day.
My wife and I visited First Team Toyota in May of this year. At that time we owned a 2010 Buick Enclave but was in need of a second car. We were greeted by Chris DeMaar.
We were over whelmed by his friendlyness and knowledge of all the cars. We have never experenced a more truthful sale person. We bought the Camry and a month and a half later we went back and bought the 2011 Avalon from Chris. We truly believe the dealership is the very best in the area, we have delt with quite a few. Chris has given us ... Read More DealerRater - Dec 13, 2011
I went in to First Team Toyota to look at new Prius's just to get an idea of how much they cost, to help gauge the price of a used one. The salesman, Tommy Brady, was very helpful, providing excellent information about the cars and answering all my questions. He offered me a test drive and I took it, said thanks, and left (I was on my lunch break). At no time did I feel pressured. Later that day I came back to see what kind of offer I could get and in no time at all Tommy Brady ... Read More DealerRater - Nov 18, 2011
Ron Jones listened to our requirements and found exactly what we wanted. He was very accommodating and knowledgeable. This car buying experience was actually enjoyable.
Scott was very patient and understanding and took the time with us in the choosing and purchase of a new vehicle. I will be very happy to refer him to friends and family. Outstanding customer service from Scott Gallagher! Thank you for helping me get my Highlander.
I felt tremendously knowledgeable after Shawn Peterson walked us through the vehicle and he was very professional. The dealership was very forthright with all of the information on the car. They gave us important information without having to ask. Highly recommended.