Customer Testimonials

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DealerRater Feb 10, 2024

We don't know what Toyota Service Advisor Russ Pena is taking. But we do know what he's psyched up with! He's surrounded by motivational signs hanging everywhere, like "First Team Forever" or "FIRST TEAM FOREVER: You First," and he takes YOU First very seriously. How do we know? Many examples, but here's one: We had gotten our headlights cleaned before by reputable companies, even two car wash companies, but nothing worked. Replacing the headlight assembly, another option, would have been so expensive. Russ said he had to see our car before he ...

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DealerRater Sep 27, 2023

Josh was great! From the moment he greeted us outside to walking with us after the purchase of our new Mazda, he made the process so easy. He was AWESOME!!! THANKS JOSH!!!

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DealerRater Dec 27, 2022

Timothy Martin did a phenomenal job throughout the purchase/delivery process. Tim communicated regularly with us, providing updates as our 2023 Highlander was built. Tim ensured we were updated on the build status and shipping (by rail from Princeton Indiana and by ground). Once the Highlander arrived, he got ahead of the paperwork to ensure we didn't lose time at the dealership and walked us through all the features/operations. After the sale/delivery, he followed up to ensure our floor mats were delivered. He even helped install the floor mats. If you've made your decision to purchase at ...

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DealerRater Aug 6, 2022

This was thee easiest, best deal ever! I love my new Corolla! Thanks to Nick Vendt and the team!

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DealerRater May 10, 2022

Scott Gallgher is the greatest I am so thankful for him and the rest of the staff

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DealerRater Mar 27, 2022

I would like to acknowledge Kyle Hearld ONCE AGAIN for his outstanding work! I brought in my Corolla for regular maintenance - as it has over 190K miles on it and is still going strong, Kyle noticed that my break light and cabin filter needed to be changed and that I had probably been driving around with a burnt out break light for a little while now. It’s little details like this that make that all the difference!! I will continue my service with First Team Toyota because of Kyle and his stupendous service and attention to detail. It ...

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DealerRater Mar 2, 2022

Worked with Anton Smith he is the best! He took the time to explain everything and to me make sure we were comfortable !

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DealerRater Mar 1, 2022

Nick Vendt is courteous, knowledgeable, friendly and really listens. He helped my daughter find her perfect car. Numerous friends have highly recommended him and been very satisfied with his work. He is the 1st person I will go to when I need a new car, which may be very soon!!

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DealerRater Feb 24, 2022

Miranda Godfrey has always been courteous, professional, and always very helpful in explaining everything. Great employee!!

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DealerRater Feb 12, 2022

I had purchase my vehicle in June 2021 and I received one key. I was contacted today that they had found my other key. I was shocked they contacted me. That’s what I call good customer service.

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DealerRater Jul 7, 2021

I can't say enough good things about Katie L. Excellent customer service was provided to me. She is knowledgeable about the product, pleasant, and concerned about her clients, making her a pleasure to do business with!

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DealerRater Jan 10, 2021

this is an update after talking with general manger in Novemer2020 this matter was resolved on January 5 2021 with a full refund thank you

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DealerRater Apr 7, 2020

Tommy is awesome would recommend all my friends to see him if you are looking for a new car I was well taken care of.

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DealerRater Apr 7, 2020

Tommy Hancock Best salesman I have ever worked with. As a retired law enforcement officer and veteran I value service and attention to detail, an I received that plus more while at first team Toyota. Tommy made me feel like family. He helped me pick an amazing car for my daughter and even took the time to help me surprise her. I have NEVER been treated so well at a dealer before. I recommend, no I request you give him opportunity to put your family in a good quality vehicle. Brian

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DealerRater Apr 6, 2020

By far, Tommy Hancock has been the best car salesman I have ever dealt with. He is very knowledgeable and straight forward. In a business where honesty is hard to find, Tommy is certainly an exception and does not attempt to mislead you. He went above and beyond from beginning to end. If you are in the market for a vehicle, go see Tommy! Even if you do not want a Toyota, he can help you get the vehicle you want. You will not be disappointed! We would never think of buying a vehicle from anyone else going forward.

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DealerRater Apr 6, 2020

Came in to look at Toyota 4Runners and Tommy was amazing! He listened to what we were looking for and helped us find the best deal on the best car for us. Great experience!

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DealerRater Apr 1, 2020

I got to the dealership and the truck i was looking at was already parked out front, ready for a test drive. Went inside with Tommy where he eagerly handed over the keys and I took her around the block. Tommy was a great sales representative, very knowledgeable about the market and we came to a deal very quickly. He helped me get a good loan with a low interest rate being that im a first time buyer. Thanks Tommy! Your help did not go unnoticed!

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DealerRater Mar 27, 2020

Let me start off by saying that as soon as I got out of my car I knew I was in the right place. Tommy was outside to greet me before I even hit the door. It was cold, rainy and of course this Covid-19 Advisory is in effect, but that didn't stop him! He complied with all the advisory rules and so did the dealership. Tommy made magic happen and so did his colleague Shlomo, the finance manager who who finalized my deal. I told Tommy exactly what I wanted, and he made sure I left with that. ...

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DealerRater Mar 16, 2020

Sherron Bent is a first class representative of First Team Toyota. He greeted me immediately at the door and guided me in a genuinely friendly and informative manner throughout my experience purchasing my 2018 Nissan Rogue. Sherron thoroughly answered all of my questions with interest and patience, and seemed sincerely focused on helping me to secure a vehicle that met my needs and hopes, alike. In what could have, easily, been a frustrating or nerve wracking endeavor, Sherron's knowledgeable accompaniment on this vehicle purchasing adventure was a reassuring comfort and relief. I highly recommend, to anyone in the market for ...

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DealerRater Mar 10, 2020

Sherron Bent was the first to meet me on the lot. He was extremely professional and listened to me explain my situation and what I was looking for in a vehicle. Based on my needs he showed me several trucks. There was no pressure to purchase only concern for helping me find the right vehicle. He is an outstanding salesman with the highest moral character. If you are looking for a new or used vehicle he is the man to see.

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DealerRater Mar 10, 2020

Sherron Bent is a 5 star salesperson. He is extremely accommodating and everything you want in a salesperson. I highly recommend Sherron if you’re looking for a great experience!

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DealerRater Mar 7, 2020

I had an amazing experience buying my vehicle from Nick Vendt. He understood my budget and worked with me to stay within my requirements. Everyone at the dealership were so friendly and professional, making me feel “right at home.” I will definitely be coming back to purchase my next vehicle from this store.

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DealerRater Mar 6, 2020

Sherron Bent was a pleasure to work with when trading in my lease for a newer Highlander model. Very knowledgeable and friendly associate to work with and made for a smooth no hassle experience. Was in and out with a new vehicle same day. Talk about efficiency! Would certainly recommend to a friend!

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DealerRater Mar 6, 2020

Had a great experience working with Tommy and Nick. Outstanding customer service and explained every step of the way. Would recommend 100% to purchase your next vehicle from First Team Toyota.

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DealerRater Mar 4, 2020

I had First Team in Chesapeake VA do the frame replacement safety recall. Neil McClanan the Service Manager and Alex the mechanic did an outstanding job for me. Neil keep me informed throughout the process. He was very pleasant to work with and made me feel that my satisfaction was his top priority. Alex was over-the-top on making sure everything was done correctly. He double checked all of his work and fine tuned things that did not meet his liking. A big thank you to both of them. Truly a great Service experience. The job spanned seven weeks from time ...

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DealerRater Feb 5, 2020

I worked with Tommy Hancock. He made me feel very comfortable as well as the rest of the staff. Presented me with all my options without making me feel pressured. This is the second vehicle I’ve purchased from this dealer. I highly recommend.

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DealerRater Aug 31, 2019

Easiest car purchase ever made! Mike McCoy worked with me until I found the Tacoma I wanted. He was pleasant, informed and made the process go as smoothly as possible.

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DealerRater Mar 9, 2019

Dan Toner was very professional and dedicated to making sure not only was I getting what I desired, but also what I could afford. Great customer service around the board. I'm so glad God led me to "First Team Toyota."

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DealerRater Dec 9, 2018

We just bought our 2017 Camry and couldn’t be happier. Dan was very nice and answered all our questions. He was not pushy or over bearing. He made the experience easy and more enjoyable than we expected.

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DealerRater Oct 30, 2018

Great service. Friendly atmosphere. Great prices. Excellent cars. I love the perks you get with the car. They work with you to make sure you get the best deal

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DealerRater Jul 20, 2018

When you visit see Glen Askew great person to work with. He made the car buying experience the easiest it’s ever been for us

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DealerRater Nov 21, 2015

I bought the 4Runner from them while I was transitioning from overseas. They met my specific requests (i.e., color, type, model, etc.) with no hassle and at no time did they attempt to sway my decision, but instead insisted they would find the exact match...They did!

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DealerRater Sep 29, 2013

Chris was great! He made this stressful car-buying experience a delight. He was busy with other customers when I arrived on the lot, but that did not prevent him from greeting me and finding out what my needs were. I felt he made each customer he was working with feel significant and special. Not to mention it was less than forty-five minutes before closing time when I arrived, never once did he rush me or appear to be impatient or frustrated with my indecisiveness. I was not satisfied with the first couple of vehicles I test drove, and Chris encouraged ...

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DealerRater Aug 1, 2013

Awesome purchasing experience! This was my 1st time purchasing a new car, but it was the smoothest car purchase ever in history! Thanks also Tommy Brady for your help with setting up my Entune, even though you weren't my salesperson. You rock & you all put the "T" in team. I promise to send you guys lunch or send you to lunch soon! Blessings to you all.

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DealerRater Dec 8, 2012

Hampton Roads is filled with car dealerships and in my life I have bought from several from Hall to Phillips Mercedes. Our experience went beyond excellent with First Team Toyota. They are consummate professionals and incredibly easy to work with. Their inventory is outstanding and their pricing is clear, fair, and easy to understand. We bought two vehicles from them in the same day.

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DealerRater Dec 13, 2011

My wife and I visited First Team Toyota in May of this year. At that time we owned a 2010 Buick Enclave but was in need of a second car. We were greeted by Chris DeMaar. We were over whelmed by his friendlyness and knowledge of all the cars. We have never experenced a more truthful sale person. We bought the Camry and a month and a half later we went back and bought the 2011 Avalon from Chris. We truly believe the dealership is the very best in the area, we have delt with quite a few. Chris has given us ...

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DealerRater Nov 18, 2011

I went in to First Team Toyota to look at new Prius's just to get an idea of how much they cost, to help gauge the price of a used one. The salesman, Tommy Brady, was very helpful, providing excellent information about the cars and answering all my questions. He offered me a test drive and I took it, said thanks, and left (I was on my lunch break). At no time did I feel pressured. Later that day I came back to see what kind of offer I could get and in no time at all Tommy Brady ...

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DealerRater Nov 14, 2011

Ron Jones listened to our requirements and found exactly what we wanted. He was very accommodating and knowledgeable. This car buying experience was actually enjoyable.

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DealerRater Jan 11, 2011

Scott was very patient and understanding and took the time with us in the choosing and purchase of a new vehicle. I will be very happy to refer him to friends and family. Outstanding customer service from Scott Gallagher! Thank you for helping me get my Highlander.

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DealerRater Jan 6, 2011

I felt tremendously knowledgeable after Shawn Peterson walked us through the vehicle and he was very professional. The dealership was very forthright with all of the information on the car. They gave us important information without having to ask. Highly recommended.

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